Privacy Policy

Information We Collect

When you place an order or contact TENORA, we may collect information such as your name, mobile number, email address, billing/shipping address, order details and payment-related transaction information.

We may also collect limited technical information necessary for operating and improving our website.

How We Use Your Information

Your information may be used to process and deliver orders, communicate order updates, provide customer support, handle complaints or eligible refund requests, prevent fraudulent transactions, and improve our products and services.

Where permitted and with any consent required by applicable law, we may also use your contact information to send updates or promotional communications. You may ask us to stop such communications.

Payment Information

TENORA does not intentionally store sensitive card, UPI PIN, banking password or similar authentication information. Online payments may be processed by third-party payment service providers, subject to their own privacy and security practices.

Sharing of Information

We may share information only where reasonably necessary with service providers involved in operating our store, such as courier/delivery partners, payment processors and website service providers, or where disclosure is required by law.

We do not sell customers' personal information.

Data Protection

We take reasonable measures to protect customer information against unauthorized access, misuse, loss or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal, accounting and regulatory requirements.

Your Rights

Subject to applicable law, you may contact us regarding access to or correction of your personal information and other applicable privacy requests.

Contact Us

Questions about this Privacy Policy? Contact us:
TENORA
📧 Email: [email protected]
📱 WhatsApp: +91 62384 41220