Refund & Cancellation Policy

No return/ Exchange for Change of mind

TENORA does not ordinarily accept returns or exchanges due to:

-Change of mind
-Colour or design preference
-Customer ordering the wrong item
-Minor colour differences caused by lighting, photography or screen settings
-Other preference-based reasons

This does not affect remedies available under applicable law for products that are damaged, defective, incorrect or materially different from their description.

Damaged/Wrong Product

If you receive a damaged, defective, wrong, or materially misdescribed product, contact TENORA within 24 hours of receiving the parcel.

An unboxing video is required as part of TENORA's verification process. The video should clearly show the parcel being opened and the condition/product received.

Please send the video together with your order details and clear photographs of the issue to us via WhatsApp or email.

Verification

TENORA will review the submitted information to determine the appropriate resolution.

Where the claim is verified and the product needs to be returned, TENORA will bear the reasonable return shipping cost or arrange the return shipment.

Depending on the circumstances and applicable law, the resolution may include replacement, refund, or another appropriate remedy.

Any approved refund will be processed to the applicable/original payment method where reasonably possible. The time for the amount to appear may depend on the bank or payment provider.

Important

Please do not send a product back without first contacting TENORA and receiving return instructions.

Customer Support:
📧 [email protected]
📱 WhatsApp: +91 62384 41220